|
| Headquartered in Glendale, California BizThinker, Inc. is a leading
teleservices company that specializes in direct-to-consumer sales
and business-to-business applications and nonprofit fundraising. BizThinker
is a Top 20 outbound company, Top 50 inbound, and a pioneer in web-connected
E-commerce. |
|
| We have grown through the successful implementation of a series
of marketing plans. These plans have helped us break into and become
a leader in several highly defined niche markets. This has resulted
in distinct, totally separate divisions that do a better job because
of their vast depth of experience in handling similar types of phone
calls. We have built our success on hiring dedicated communicators
for each of our five divisions: Religious, Nonprofit, Political, Residential
and Commercial. |
|
| BizThinker raises more money for nonprofit organizations than any
other telephone marketing company in the world. We also have an unmatched
reputation for quality, integrity and customer service. We offer both
inbound and outbound services, and have developed a propriety inbound/outbound
call blending solution, which is one of the most sophisticated applications
in the industry. |
|
| Since beginning operations in 1993, BizThinker has conducted thousands
of programs for the nation's largest and most successful companies.
|
|
|
|
|
|
|
| BizThinker's experience in the outbound teleservices arena spans
many industries. Our focus on making quality calls backed by extensive
product knowledge and the utmost courtesy provides out clients with
significant advantages in terms of front-end and back-end results.
We have also developed a number of proprietary data analysis features
including a real-time response modeling process designed to enhance
performance and lower the cost per acceptance on outbound campaigns.
|
|
|
| As with outbound calling, BizThinker handles inbound calls for a
variety of programs including customer care, direct response and third
party verification. Based on this experience, we recognize the unique
requirements of a successful inbound campaign, which include adequate
coverage to maintain a superior service level, broad product knowledge,
strong customer service orientation, and accurate and timely reporting.
Because all of BizThinker's dialing stations possess truly blended
inbound and outbound call handling capabilities, we can ensure that
fluctuations in call volumes are staffed efficiently in either a dedicated,
shared or blended environment. |
|
| Industries . . . |
|
|
| Our experience in marketing financial products and services, including
credit cards, is vast. Over the last year alone we have conducted
over 1,700,000 calling hours for financial products and services.
We have performed acquisition and activation/retention programs for
a majority of the top 25-bankcard issuers. We have also conducted
numerous personal banking campaigns for both business and consumer
applications including mortgage pre-qualification, home equity, money
market deposit account and line of credit marketing. |
|
|
| As a logical adjunct to financial and credit card campaigns, BizThinker
has executed many successful membership and enhancement services campaigns
for many of the top membership companies nationwide. We have marketed
a wide variety of products from travel and entertainment to home improvement
and computer enhancements. |
|
|
| BizThinker has executed many different telemarketing programs on
behalf of telecommunications companies. These programs include vertical
and CLASS services marketing, wireless, long distance sales and third
party verification. Through this experience, we fully understand that
the success of a telecommunications campaign depends on several unique
factors. Because these campaigns often require the marketing of multiple
services in a single contact with the customer, extensive product
knowledge, flexibility of presentation and a lifestyle selling approach
are essential ingredients for success. We are also experienced in
up-sell and cross-sell marketing as well as the successful presentation
of bundled or packaged services. |
|
|
| BizThinker has a core team of licensed insurance agents prepared
to conduct a variety of insurance marketing campaigns. Our representatives
are individually licensed in multiple states and most carry a combination
of licenses in life, health, property and casualty insurance. Training
and licensing requirements are fulfilled and managed by our insurance
specialist who is directly employed by BizThinker. This allows us
the flexibility to adapt our training curriculum and state licensing
to meet the ever-growing needs of out client base. Of course, BizThinker
is equally qualified to conduct lead generation, lead qualification,
file maintenance and customer service campaigns for the insurance
industry, which may not require state licensing. |
|
|
| BizThinker has marketed regulated and unregulated products and services
to both consumers and businesses. These products and services include
home meter protection devices, home security services and in-home
warranty programs. We have also performed acquisition and customer
retention programs in both the gas and electric utility markets. As
telemarketing becomes an increasingly viable channel for the utility
industry, BizThinker continues to lend its telemarketing expertise
and strategic planning to a wider variety of utility clients. |
|
|
| We have conducted a number of campaigns in the high tech arena,
which require specialized product knowledge on the part of our representatives.
These programs range from surveys related to computer hardware and
software products to the marketing of customized websites along with
a variety of other Internet products and services. In order to effectively
staff a program requiring extensive product knowledge, BizThinker
utilizes its Historical Staffing Model to select the representatives
with the background and sales experience most compatible with the
program. |
|
|
| Over the years, BizThinker has represented leading national non-profit
associations in their fundraising and promotional efforts. We have
also conducted many political fundraising campaigns as well as voter
registration, voter ID and "get out the vote" programs.
Through this experience, we understand the sensitivity of non-profit
and fundraising campaigns and employ the highest level of courtesy
and customer service to ensure a positive experience for each contact,
regardless of the outcome of the call. We also possess the systems
flexibility necessary to segment and track current and historical
results effectively by geographic area, cost of fundraising, value
of the volunteer and any combination of these criteria. |
| |
 |
| |
