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TELEMARKETING SOLUTIONS
Inbound Solutions
Outbound Solutions
Business-to-consumer
Business-to-business
Free Quotes
Customer Acquisition/Telesales
Activation/Retention
Customer Service/Customer Care
Lead Generation
Surveys
Consulting and Management
Custom Direct Marketing Programs
Specialty Services
Interactive Voice Response Services
Internet Services
Automatic Dialing, Broadcast Messaging, Emergency Notification |
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| Our standard operating procedure calls for every department and each staff member to adhere to a strict set of quality control criteria on each client project. Precision is required; no detail is considered too small. Here's how we do it: |
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- Each program is assigned a Campaign Director to handle planning and detail coordination, control mechanisms and daily reporting, monitoring and management of the program.
- All Scripts/Call Guides are developed and tested by experienced professionals and incorporate all of the appropriate verbiage, features/benefits, qualification questions and rebuttals necessary to achieve our client's objectives.
- Briefing/training sessions are Video/Audio recorded to assure accurate information and that project goals and objectives are established and understood correctly.
- 30-50% live, on-line call monitoring is a benchmark so that our clients are represented in the most professional manner possible. It's also a great tool in coaching and training our representatives.
- 80% real-time lead verification is a requirement on most projects to reaffirm validity of information and the contact's next desired action.
- 100% next day editing of all leads/contact information to guarantee accuracy of the data captured from each contact.
- On-site and remote client monitoring to achieve 100% customer satisfaction.
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