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| How many times have you gone to a teleservice firm, excited to begin
outsourcing, eager to launch an approach that perfectly fits your
company, only to be stifled? "We can only do things our way,"
they say. "You have to fit into our system," they say. The
typical cookie-cutter approach. |
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| At BizThinker Teleservices, we do not operate that way. Instead
of a cookie-cutter approach, we customize every aspect of our service
to fit your company. We have unparalleled flexibility with programming,
reporting, phone operators, and systems. We use our experience to
work with you in developing the programs and procedures that are best
for your company. |
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| Who would you rather have talking to your customers: college-educated
people or high school-educated people? Many teleservice companies
in this country employ mostly high school students or high school-educated
people. Not at BizThinker. Over 90% of our representatives are attending
college or are college graduates. |
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| Thus, through our selection and training process, you will have
representatives who are older and more mature, are more technically
trained, have more confidence, and are more personable than representatives
you can find in many other call centers. Isn't that the type of representative
you want talking to your customers? We believe so. That's why you
can trust your customers to us. |
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| There is no point in joining the game unless you have the right equipment.
We utilize an Automated Call Distributor, or ACD. The ACD reads your
800 number when dialed and displays your company name to the MSR,
allowing him or her to greet the caller with a customized response.
This added touch helps your customers feel as if they are calling
your company directly.
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| Since the ACD identifies specific 800 numbers, it helps you with
your marketing efforts. You can use unique 800 numbers for different
media sources: one for your magazine ad, another one for your newspaper
ad, etc. Then we can record the number of calls that come in for each
800 number, providing you with accurate media tracking data. This
lets you know which media source gives you the best return for your
advertising dollar. |
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| Success stories: |
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| In
the Catalog Arena... A large entertainment company was starting
to sell merchandise and various accessories through catalogs. They
had developed some seasonal small-scale catalogs, but the company
wanted to start marketing their merchandise year-round, nationwide.
They needed a call center to handle the predicted increase in order
volume... more...
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| In
the High-Tech Industry... The customer service center of a large
computer hardware manufacturer began receiving an increasing volume
of customers requesting spare parts. The company was in a predicament:
it wanted to continue to supply spare parts for their customers, but
they were finding that the spare parts request calls bogged down their
normal customer service operations, thus creating a cost center... more... |
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| In
the Financial Services Industry... A large financial services
firm was experiencing major difficulties handling their customers'
calls. They were trying to establish an in-house call center, but
it just wasn't working. They were attempting to handle two functions:
customers calling in to get approval on loan applications, and customers
sending in loan applications via fax... more... |
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