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| A top nationwide mortgage corporation was using telemarketing as a piece of its marketing campaign. Not being able to find an adequate call center, it was utilizing multiple telemarketing houses to place outbound lead generation calls. The call centers were all low in numbers and had a hard time producing quality leads. The mortgage corporation was not closing a profitable amount of loans-there was more money going out than coming in. The mortgage corporation turned to BizThinker because of BizThinker's reputation for offering flexible, reliable, and superior performance within the mortgage industry. |
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| Realizing the client's demands and need for service, BizThinker offered its new Hot TransferSM technology to the mortgage client. At the time, other call centers were doing something similar, but it wasn't quite the same or nearly as effective. The client was impressed with BizThinker's technical capabilities and began to work with the lead generation department. |
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| BizThinker quickly assigned a client management team to the corporation's project. This team identified and analyzed existing areas to improve in order to meet the client's objectives. BizThinker's client management team developed a process in which they could implement these needed improvements. They created a new script and a new system. They trained a team of skilled telemarketing representatives to implement the project. |
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| Exceeding the client's expectations, BizThinker has doubled and tripled all of the production of the client's other sites. BizThinker has succeeded in producing 7 transfers per hour, while the other call centers were producing 3 transfers per hr. With BizThinker joining the outsourcing efforts, the client has closed the same amount of loans in one month as they had in the whole year before they turned to BizThinker. |
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| This performance far exceeded the mortgage corporation's expectations. As such, the client has decided to continue to outsource to BizThinker. Since outsourcing to BizThinker, the client has tripled its amount of calling hours and outsourced four additional divisions to BizThinker. The client is so pleased with BizThinker's skilled staff and representatives, they are interested in training BizThinker's representatives to fulfill all of their telemarketing needs, making them their sole call center. |
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| This mortgage corporation is closing many more loans than they thought would be possible. Their dollar amount of loan closures has increased drastically. Because of this superior performance by BizThinker, the client has realized the benefits of telemarketing and is considering placing its entire marketing budget into telemarketing. |
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