***BizThinker/Solutions/Surveys***

BizThinker can provide your company with a full line of survey services including:

Customer Satisfaction Surveys. Many clients wish to make sure they are maintaining their quality standards and providing customers with the highest possible valuable on a continuous basis. But is that really happening? Are there perhaps critical issues with your customers that haven't completely surfaced yet? Stay in touch by asking them formally on a regular basis. BizThinker captures not only specific answers to your detailed questions, but also their "muttered asides" and comments along the way. Our clients repeatedly find that these comments often offer the most beneficial information of all.
Market Surveys. Has a new competitor quietly emerged into your arena? Or an existing competitor launched a product that caught you by surprise? How is the marketplace responding? Surveying existing customers, prospects, and a sampling of your market in general is one way of insuring that you are fully informed about changes and shifts, both subtle and blatant. Market surveys can also unearth unfilled needs - hence new product opportunities for your company.
Perception Audits. This is a great vehicle for testing concepts - mission statements, product ideas, product positioning, promotional themes, etc. We can work directly with you or with your PR firm or advertising agency.

Our custom developed survey software "Power Caller" provides: